{"id":979,"date":"2023-09-17T15:06:43","date_gmt":"2023-09-17T13:06:43","guid":{"rendered":"https:\/\/www.woof-o.nl\/?page_id=979"},"modified":"2025-10-10T11:21:33","modified_gmt":"2025-10-10T09:21:33","slug":"klachten-calamiteiten","status":"publish","type":"page","link":"https:\/\/www.woof-o.nl\/en\/klachten-calamiteiten\/","title":{"rendered":"Complains & Calamities"},"content":{"rendered":"\n

woof-o is always committed to providing the very best service. If there is ever reason for a complaint, you can report it and\/or submit it officially.<\/p>\n\n\n\n

Report \/ Submit a Complaint<\/strong><\/p>\n\n\n\n

You can communicate your complaint verbally or by phone to Stefanie Blomberg at
+31 (0)6 11399779.<\/a><\/p>\n\n\n\n

To submit a formal complaint, please send it in writing to Stefanie Blomberg via email at
\u00a0stef@woof-o.nl<\/a><\/p>\n\n\n\n

Registration and Handling<\/strong><\/p>\n\n\n\n

After receiving your complaint, I will send you a written response within a maximum of four weeks.<\/p>\n\n\n\n

Complaint not handled as desired?<\/strong><\/p>\n\n\n\n

If your complaint is not handled to your satisfaction, you can contact the professional organization\u00a0SPPD<\/a>.<\/p>\n\n\n\n

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Risks and Prevention<\/strong><\/h3>\n\n\n\n

Vehicle Breakdown<\/strong><\/p>\n\n\n\n

In the event of a breakdown with the bus, I will arrange a replacement as soon as possible. The vehicle is, of course, insured and will be taken directly to the workshop.<\/p>\n\n\n\n

Heat<\/strong><\/p>\n\n\n\n

I always ensure that the dogs are adequately protected from overheating or hypothermia. <\/p>\n\n\n\n

The bus is equipped with air conditioning and ventilation.<\/p>\n\n\n\n

In addition, woof-o follows a heat protocol<\/strong>, which is sent to all clients both during the initial intake and at the beginning of each summer.<\/p>\n\n\n\n

Dog Fight<\/strong><\/p>\n\n\n\n

If a dog fight occurs, the dogs involved will be separated as quickly as possible and checked for injuries. If necessary, I will drive directly to the nearest veterinarian. The owners of the affected dogs will be informed immediately. If time allows, a visit to the vet will be discussed in advance. In such a case, I can also take the dog to the owner\u2019s preferred veterinarian.<\/p>\n\n\n\n

Injuries or Discomfort<\/strong><\/p>\n\n\n\n

I see your dogs daily or at least weekly. This allows me to quickly notice any changes in posture or movement. Any such observations \u2014 as well as signs of discomfort or injury \u2014 will be reported verbally or in writing to the respective owner the same day.<\/p>\n\n\n\n

Lost Dog<\/strong><\/p>\n\n\n\n

Fearful dogs or those prone to running off are always kept on a long lead during walks. Dogs with a known risk of escape are additionally equipped with a\u00a0Track & Trace<\/strong>\u00a0device.<\/p>\n\n\n\n

If a dog does go missing, I will take the following actions:<\/p>\n\n\n\n