woof-o is always committed to providing the very best service. If there is ever reason for a complaint, you can report it and/or submit it officially.
Report / Submit a Complaint
You can communicate your complaint verbally or by phone to Stefanie Blomberg at
+31 (0)6 11399779.
To submit a formal complaint, please send it in writing to Stefanie Blomberg via email at
stef@woof-o.nl
Registration and Handling
After receiving your complaint, I will send you a written response within a maximum of four weeks.
Complaint not handled as desired?
If your complaint is not handled to your satisfaction, you can contact the professional organization SPPD.
Risks and Prevention
Vehicle Breakdown
In the event of a breakdown with the bus, I will arrange a replacement as soon as possible. The vehicle is, of course, insured and will be taken directly to the workshop.
Heat
I always ensure that the dogs are adequately protected from overheating or hypothermia.
The bus is equipped with air conditioning and ventilation.
In addition, woof-o follows a heat protocol, which is sent to all clients both during the initial intake and at the beginning of each summer.
Dog Fight
If a dog fight occurs, the dogs involved will be separated as quickly as possible and checked for injuries. If necessary, I will drive directly to the nearest veterinarian. The owners of the affected dogs will be informed immediately. If time allows, a visit to the vet will be discussed in advance. In such a case, I can also take the dog to the owner’s preferred veterinarian.
Injuries or Discomfort
I see your dogs daily or at least weekly. This allows me to quickly notice any changes in posture or movement. Any such observations — as well as signs of discomfort or injury — will be reported verbally or in writing to the respective owner the same day.
Lost Dog
Fearful dogs or those prone to running off are always kept on a long lead during walks. Dogs with a known risk of escape are additionally equipped with a Track & Trace device.
If a dog does go missing, I will take the following actions:
- I will search for the dog myself while immediately contacting the owner.
- During the search, I stay in constant contact with others in the area through various apps and Facebook groups.
- If the dog is not found within a reasonable time, I will notify all nearby animal ambulances, post missing notices on social media, and, if necessary, hire a search team.